Last updated on March 01, 2024


Multitel is committed to protecting your personal information and your right to privacy. This privacy policy describes how we collect, use, store, and protect your personal information, and what your rights are in relation to it.


Data Collection

Multitel collects personal information that you voluntarily provide to us when you express interest in our products and services, participate in activities on our website, apply for a job, or contact us.

The personal information we collect includes your name, phone number email address, job title, mailing address, and any similar information.

Multitel does not collect any payment data as we use Paypal for this purpose. You can find their privacy notice link at:

All personal information you provide to us must be true, complete, and accurate. You must inform us of any changes to this personal information.


Use and Sharing of Data

Multitel uses the personal information collected to conclude or execute a contract with you and/or to comply with our legal obligations. We use the personal information we collect or receive for:

  • Sending you marketing and promotional communications. We may use the personal information you provide to us for marketing purposes, if this is in line with your marketing preferences. You can unsubscribe from our marketing emails at any time.
  • Other business purposes. We may use your personal information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, improving our website, products and marketing, which ultimately aims to enhance your experience with us.


Multitel may use and store your personal information in an aggregated and anonymized form so that it is not associated with individual end users and does not include personal information.

Multitel may process or share your personal information on the following basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Contract performance: When we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal obligations: We may disclose your information when we are legally required to do so to comply with applicable laws, government requests, judicial proceedings, or court orders.
  • Vital interests: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, alleged fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in a dispute in which we are involved.


Data Retention

Multitel retains your personal information for as long as necessary for the purposes stated in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

When we have no legitimate business need to retain your personal information, we will either delete or anonymize such data, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.


Protection of Personal Information

Multitel is subject to the Quebec Act Respecting the Protection of Personal Information and it:

  • Seeks to ensure the confidentiality and protection of personal information it holds about its clients and employees;
  • Aims to comply with the requirements of the Act Respecting the Protection of Personal Information;
  • Ensures that personal information held is effectively stored, used, protected, managed, or destroyed as part of its administrative activities;
  • Accepts any request from individuals who want access to their personal information and responds to such requests promptly.


If an incident related to the unauthorized collection, use, retention, or disclosure of your personal information occurs, as a result of an inadvertent error or malicious and/or intentional act, Multitel agrees to inform the affected individual(s), as well as the Commission d’accès à l’information du Québec, as soon as possible, in addition to recording the incident in a register provided for this purpose.


Use of Cookies

Multitel reserves the right to use cookies to personalize the use of its website and for statistical purposes to establish website traffic and enable its improvement. You can choose at any time to no longer be subject to this by modifying your browser settings.


Policy Updates

Multitel may update this privacy policy from time to time. The updated version will be indicated by a date, and the updated version will take effect as soon as it is accessible. The most recent policy supersedes all other versions.


How Can You Contact Us?

If you have any questions or comments about this policy or if you want to request a revision, update, or deletion of your personal information, you can contact us as such

  • By email at:

  • By mail at:
          Multitel Inc.

          3710 Wilfrid-Hamel Blvd.

         Quebec City, QC, G1P 2J2