With over 40 years of experience in the field of remote monitoring and having been ISO 9001 certified since 1994, our friendly customer service speaks for itself.  Multitel’s team of experts will be there when you need us, to offer a timely, professional and enjoyable service experience.

Please note that our opening hours for technical assistance requests are from Monday to Friday, 8:30 am to 5 pm EST.


For your convenience, here are some quick forms for the most common technical assistance requests:


Request a Return Material Authorisation for any defective Multitel product. Make sure you have the product serial number and a description of the defect before contacting us.  Repair service may not be available for older Multitel products or monitoring accessories not manufactured by Multitel.

Get information on the status of your order or RMA request. Make sure you have your order or RMA status number on hands.

Get peace of mind and enjoy long lasting remote monitoring products with Multitel’s extended warranty coverage. We offer a yearly renewable service contract that provides priority responses from our team of experts, fixed support costs and a safeguard for your investments.

Request the most recent software version for any of our products to get the latest features and benefits.

If you’re having difficulties with one of our products, request remote troubleshooting assistance and one of our experts will help you solve any problems you might have by directly accessing your remote monitoring product interface.

Contact our team of experts to request any additional technical assistance